FAQ

You can pay by bank transfer or we can take payment with our portable card machine or cash payment is also accepted.

In the unlikely event you are not absolutely satisfied, please contact us within two working days and we will either re-perform that service or we may provide you with a full or partial refund.

Yes, We are fully insured.

Yes. We provide everything which means you do not have to. We transport all our tools and supplies to your home or office in our vehicle. If you have a prefernece of cleaning products please let us know before we visit your home or business and we can ensure we have the preferred products.

We love pets, It would be ideal if you can introduce your pets to our team for our first visit.

We are fully insured. If you have any items which are particularly delicate or irreplaceable or of high sentimental value, please let us know at our initial meeting and we can discuss your requeirments. As you would expect we take the utmost care while in your home or business. In the highly unlikely event that something is damaged or broken we will leave a notifciation in writing and will endevour to contact you immediately.

Please let us know as far in advance as possible. If we cannot gain access to your home or office or if we have had less than 24 hours notice we may be obliged to charge for a full price clean. For cancellations between 24 and 48 hours notice we may charge up to half of the fee. The reason for this is we are unable to re assign our team at such short notice.

No, though you should feel comfortable being at home if you chose too. We operate a strict security system for your keys and alarm codes so you can still relax when you are out and have peace of mind we will secure the property when we leave.